Terms of Service

1. Your Agreement with Facetflow

1.1. Your use of the Facetflow service (the "Service") is governed by this agreement (the "Terms"). "Facetflow" means Facetflow Ltd, located at 2 Red House Square, Duncan Close, Moulton Park, Northampton, NN3 6WL, UK and its subsidiaries or affiliates involved in providing the Service.

1.2. In order to use the Service, you must first agree to the Terms. You can agree to the Terms by actually using the Service. You understand and agree that Facetflow will treat your use of the Service as acceptance of the Terms from that point onwards.

1.3. You may not use the Service if you are a person barred from receiving the Service under the laws of the United Kingdom or other countries including the country in which you are resident or from which you use the Service. You affirm that you are over the age of 13, as the Service is not intended for children under 13.

2. Your Account and Use of the Service

2.1. You must provide accurate and complete registration information any time you register to use the Service. You are responsible for the security of your passwords and for any use of your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify Facetflow immediately.

2.2. Your use of the Service must comply with all applicable laws, regulations and ordinances, including any laws regarding the export of data or software. You agree not to use the Service in the design, development, production, or use of missiles or the design, development, production, stockpiling, or use of chemical or biological weapons.

2.3. You agree not to (a) access (or attempt to access) the administrative interface of the Service by any means other than through the interface that is provided by Facetflow in connection with the Service, unless you have been specifically allowed to do so in a separate agreement with Facetflow, or (b) engage in any activity that interferes with or disrupts the Service (or the servers and networks which are connected to the Service).

3. Service Policies and Privacy

3.1. You agree to comply with the Facetflow Acceptable Use Policies included available at https://facetflow.com/legal/aup (or such URL as Facetflow may provide) (the "Acceptable Use Policies") which is incorporated herein by this reference and which may be updated from time to time.

3.2. The Service shall be subject to the privacy policy for the Service available at https://facetflow.com/legal/privacy (or such URL as Facetflow may provide), which references and incorporates Facetflow's privacy policy available at https://facetflow.com/legal/privacy. You agree to the use of your data in accordance with Facetflow's privacy policies.

3.3. You agree that you will protect the privacy and legal rights of the users of your application. You must provide legally adequate privacy notice and protection for those users. To do so, at a minimum, you must incorporate the privacy terms available at https://facetflow.com/legal/privacy into the privacy policy for your application. If the users provide you with user names, passwords, or other login information or personal information, you must make the users aware that the information will be available to your application and to Facetflow.

3.4. If the user provides you with Facetflow Account information, you may only use that information to access the user's Facetflow Account when, and for the limited purposes for which, the user has given you permission to do so.

4. Fees for Use of the Service

4.1. Subject to the Terms, the Service is provided to you without charge up to certain quotas. These quotas will be known as the "Fee Threshold" and can be found here.

4.2. A bill will be issued to your online account for all charges accrued in excess of the Fee Threshold. For use of the Service in excess of any portion of the Fee Threshold, you shall be responsible for all charges up to the amount set in your online account, and shall pay all charges in US Dollars or in such other currency as agreed to in writing by the parties. Late payments may bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less). Charges are exclusive of taxes. You are responsible for paying all taxes and government charges, and all reasonable expenses and attorneys fees Facetflow incurs collecting late amounts. To the fullest extent permitted by law, you waive all claims relating to charges unless claimed within 60 days after the charge (this does not affect your credit card issuer rights). Charges are solely based on Facetflow's measurements of your use of the Service, unless otherwise agreed to in writing. To the fullest extent permitted by law, refunds (if any) are at the discretion of Facetflow and only in the form of credit for the Service. Nothing in these Terms obligates Facetflow to extend credit to any party. You acknowledge and agree that any credit card and related billing and payment information that you provide to Facetflow may be shared by Facetflow with companies who work on Facetflow's behalf, such as payment processors and/or credit agencies, solely for the purposes of checking credit, effecting payment to Facetflow and servicing your account. Facetflow may also provide information in response to valid legal process, such as subpoenas, search warrants and court orders, or to establish or exercise its legal rights or defend against legal claims. Facetflow shall not be liable for any use or disclosure of such information by such third parties. Facetflow reserves the right to discontinue the provision of the Service to you for any late payments.

4.3. Facetflow may change its fees and payment policies for the Service with ninety (90) days prior notice. However, Facetflow may change the Fee Threshold limits at its discretion. Changes to the fees or payment policies will be posted on the quotas page or at https://facetflow.com/legal/terms (or such other URL Facetflow may provide from time to time). Any outstanding balance becomes immediately due and payable upon termination of the Terms for any reason.

4.4. You may not develop multiple Applications to simulate or act as a single Application or otherwise access the Service in a manner intended to avoid incurring fees.

5. Content in the Service and Take Down Obligations

5.1. You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) to which you may have access as part of, or through your use of, the Service are the sole responsibility of the person from which such content originated. All such information is referred to below as the "Content." The term Content shall specifically exclude the web application that you create using the Service and any source code written by you to be used with the Service (collectively, the "Application").

5.2. Facetflow reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from the Service. You agree to immediately take down any Content that violates the Acceptable Use Policies, including pursuant to a take down request from Facetflow. In the event that you elect not to comply with a request from Facetflow to take down certain Content, Facetflow reserves the right to disable the Application.

5.3. In the event that you become aware of any violation of the Acceptable Use Policies by an end user of the Application, you shall immediately terminate such end user's account on your Application. Facetflow reserves the right to terminate end user Facetflow accounts or disable the Application in response to a violation or suspected violation of the Acceptable Use Policies.

5.4. You agree that you are solely responsible for (and that Facetflow has no responsibility to you or to any third party for) the Application or any Content that you create, transmit or display while using the Service and for the consequences of your actions (including any loss or damage which Facetflow may suffer) by doing so.

5.5. You agree that Facetflow has no responsibility or liability for the deletion or failure to store any Content and other communications maintained or transmitted through use of the Service. You further acknowledge that you are solely responsible for securing and backing up your Application and any Content.

6. Proprietary Rights

6.1. You acknowledge and agree that Facetflow (or Facetflow's licensors) own all legal right, title and interest in and to the Service, including any intellectual property rights which subsist in the Service (whether those rights happen to be registered or not, and wherever in the world those rights may exist).

6.2. Unless you have agreed otherwise in writing with Facetflow, nothing in the Terms gives you a right to use any of Facetflow's trade names, trade marks, service marks, logos, domain names, and other distinctive brand features.

6.3. Except as provided in Section 8, Facetflow acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content or the Application that you create, submit, post, transmit or display on, or through, the Service, including any intellectual property rights which subsist in that Content and the Application (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with Facetflow, you agree that you are responsible for protecting and enforcing those rights and that Facetflow has no obligation to do so on your behalf.

7. License from Facetflow and Restrictions

7.1. Facetflow gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by Facetflow as part of the Service as provided to you by Facetflow (referred to as the "Facetflow Software" below). This license is for the sole purpose of enabling you to use and enjoy the benefit of the Service as provided by Facetflow, in the manner permitted by the Terms.

7.2. You may not (and you may not permit anyone else to): (a) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Facetflow Software or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by Facetflow, in writing (e.g., through an open source software license); (b) attempt to disable or circumvent any security mechanisms used by the Service or any Application; (c) use the Service to create an Application that performs a malicious activity, including but not limited to spamming users, harvesting usernames and passwords, performing unauthorized scans of machines or ports or creating DoS attacks; or (d) upload or otherwise process any malicious content to or through the Service.

7.3. Unless Facetflow has given you specific written permission to do so (e.g., through an open source software license), you may not assign (or grant a sub-license of) your rights to use the Facetflow Software, grant a security interest in or over your rights to use the Facetflow Software, or otherwise transfer any part of your rights to use the Software.

7.4. Open source software licenses for components of the Service released under an open source license constitute separate written agreements. To the limited extent that the open source software licenses expressly supersede these Terms, the open source licenses govern your agreement with Facetflow for the use of the components of the Service released under an open source license.

8. License from You

8.1. Facetflow claims no ownership or control over any Content or Application. You retain copyright and any other rights you already hold in the Content and/or Application, and you are responsible for protecting those rights, as appropriate. By submitting, posting or displaying the Content on or through the Service you give Facetflow a worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute such Content for the sole purpose of enabling Facetflow to provide you with the Service in accordance with its privacy policy. Furthermore, by creating an Application through use of the Service, you give Facetflow a worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute such Application for the sole purpose of enabling Facetflow to provide you with the Service in accordance with its privacy policy.

8.2. You agree that Facetflow, in its sole discretion, may use your trade names, trademarks, service marks, logos, domain names and other distinctive brand features in presentations, marketing materials, customer lists, financial reports and Web site listings (including links to your website) for the purpose of advertising or publicizing your use of the Service.

9. Software Updates

9.1. The Software which you use may automatically download and install updates from time to time from Facetflow. These updates are designed to improve, enhance and further develop the Service and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates (and permit Facetflow to deliver these to you) as part of your use of the Service.

10. Modification and Termination of the Service

10.1. Facetflow is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Service which Facetflow provides may change from time to time without prior notice to you, subject to the terms in Sections 4.3 and 10.2. Changes to the form and nature of the Service will be effective with respect to all versions of the Service (including the Deprecated Version of the Service); examples of changes to the form and nature of the Service include without limitation changes to fee and payment policies, security patches, added functionality, and other enhancements.

10.2. If Facetflow in its discretion chooses to cease providing the current version of the Service whether through discontinuation of the Service or by upgrading the Service to a newer version, the current version of the Service will be deprecated and become the Deprecated Version of the Service. Facetflow will issue an announcement if the current version of the Service will be deprecated. For a period of 3 years after an announcement (the “Deprecation Period”), Facetflow will use commercially reasonable efforts to continue to operate the Deprecated Version of the Service and to respond to problems with the Deprecated Version of the Service deemed by Facetflow in its discretion to be critical. During the Deprecation Period, no new features will be added to the Deprecated Version of the Service.

Facetflow reserves the right in its discretion to cease providing all or any part of the Deprecated Version of the Service immediately without any notice if:

(A) you have breached any provision of the Terms (or have acted in manner that clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or

(B) Facetflow is required to do so by law (for example, due to a change to the law governing the provision of the Deprecated Version of the Service); or

(C) the Deprecated Version of the Service relies on data or services provided by a third party partner and the relationship with such partner (i) has expired or been terminated or (ii) requires Facetflow to change the way Facetflow provides the data or services through the Deprecated Version of the Service; or

(D) providing the Deprecated Version of the Service could create a substantial economic burden as determined by Facetflow in its reasonable good faith judgment; or

(E) providing the Deprecated Version of the Service could create a security risk or material technical burden as determined by Facetflow in its reasonable good faith judgment.


At any time prior to discontinuing the current version of the Service or upgrading to a new version of the Service, Facetflow may, in its discretion as part of its continuing innovation to provide the best possible experience for its users, label certain features or functionality of the Service as "experimental." This Section 10.2 of the Terms will not apply to any features or functionality labeled as "experimental."

This Section 10.2 of the Terms also will not apply to the Facetflow Software (as defined in Section 7.1).

10.3. You may discontinue your use of the Service at any time. Facetflow may, at any time, terminate your use of the Service if (A) you have breached any provision of the Terms (or have acted in manner that clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or (B) Facetflow is required to do so by law (for example, due to a change to the law governing the provision of the Service); or (C) the Service relies on data or services provided by a third party partner and the relationship with such partner (i) has expired or been terminated or (ii) requires Facetflow to change the way Facetflow provides the data or services through the Service; or (D) providing the Service could create a substantial economic burden as determined by Facetflow in its reasonable good faith judgment; or (E) providing the Service could create a security risk or material technical burden as determined by Facetflow in its reasonable good faith judgment.

10.4. Upon any termination of the Service under Sections 4 or 10 , these Terms will also terminate, but Sections 6.1, 11, 12, 13, and 17 shall continue to be effective after these Terms are terminated.

11. EXCLUSION OF WARRANTIES

11.1. NOTHING IN THESE TERMS, INCLUDING SECTIONS 11 AND 12, SHALL EXCLUDE OR LIMIT FACETFLOW'S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW.

11.2. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK AND THAT THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

11.3. FACETFLOW, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS MAKE NO EXPRESS WARRANTIES AND DISCLAIM ALL IMPLIED WARRANTIES REGARDING THE SERVICE INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, FACETFLOW, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT: (A) YOUR USE OF THE SERVICE WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) USAGE DATA PROVIDED THROUGH THE SERVICE WILL BE ACCURATE.

12. LIMITATION OF LIABILITY

12.1. SUBJECT TO SECTION 11.1 ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT FACETFLOW, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS.

12.2. THE LIMITATIONS ON FACETFLOW'S LIABILITY TO YOU IN PARAGRAPH 12.1 ABOVE SHALL APPLY WHETHER OR NOT FACETFLOW HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

13. Indemnification

13.1. You agree to hold harmless and indemnify Facetflow, and its subsidiaries, affiliates, officers, agents, employees, advertisers, licensors, suppliers or partners, (collectively "Facetflow and Partners") from and against any third party claim arising from or in any way related to (a) your breach of the Terms, (b) your use of the Service, (c) your violation of applicable laws, rules or regulations in connection with the Service, or (d) your Content or your Application, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature. In such a case, Facetflow will provide you with written notice of such claim, suit or action.

14. Other Content

14.1. The Services may include hyperlinks to other web sites or content or resources or email content. Facetflow may have no control over any web sites or resources which are provided by companies or persons other than Facetflow.

14.2. You acknowledge and agree that Facetflow is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.

14.3. You acknowledge and agree that Facetflow is not liable for any loss or damage which may be incurred by you or users of your Application as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.

15. Changes to the Terms

15.1. Facetflow may make changes to the Terms from time to time. When these changes are made, Facetflow will make a new copy of the Terms available at https://facetflow.com/legal.

15.2. You understand and agree that if you use the Service after the date on which the Terms have changed, Facetflow will treat your use as acceptance of the updated Terms.

16. General Legal Terms

16.1. The Terms constitute the whole legal agreement between you and Facetflow and govern your use of the Service (but excluding any services which Facetflow may provide to you under a separate written agreement), and completely replace any prior agreements between you and Facetflow in relation to the Service.

16.2. There are no third party beneficiaries to these Terms. The parties are independent contractors, and nothing in these Terms creates an agency, partnership or joint venture.

16.3. If Facetflow provides you with a translation of the English language version of these Terms, the English language version of these Terms will control if there is any conflict.

16.4. You agree that Facetflow may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Service.

16.5. You agree that if Facetflow does not exercise or enforce any legal right or remedy which is contained in the Terms (or which Facetflow has the benefit of under any applicable law), this will not be taken to be a formal waiver of Facetflow's rights and that those rights or remedies will still be available to Facetflow.

16.6. Facetflow shall not be liable for failing or delaying performance of its obligations resulting from any condition beyond its reasonable control, including but not limited to, governmental action, acts of terrorism, earthquake, fire, flood or other acts of God, labor conditions, power failures, and Internet disturbances.

16.7. The Terms, and your relationship with Facetflow under the Terms, shall be governed by the laws of the United Kingdom without regard to its conflict of laws provisions. You and Facetflow agree to submit to the exclusive jurisdiction of the courts located within the city of London, UK to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that Facetflow shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.

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